How It Works · Warranty & Rights
Your cover, your rights —
clearly explained.
When you buy a car with a Drive Safe plan, two things protect you at once: your warranty cover, and your legal rights as a buyer. Here's who's responsible for what.
Who is responsible
Two protections, side by side
Your warranty and your statutory rights run in parallel — one does not replace the other.
Looked after by Drive Safe
Administered and funded by Drive Safe Warranty. We hold the claims fund and make all claim and repair decisions, up to your plan's claim limit, labour rate and excess. The dealer has no financial liability for warranty claims once you've taken the car.
Your statutory rights with the dealer
Under the Consumer Rights Act 2015, for the first six months any fault is presumed present when you bought the car — and the dealer must put it right unless they prove otherwise. No claim limit, no excess.
Your Drive Safe plan sits alongside your legal rights, it doesn't replace them. In the first six months you have two routes if something goes wrong: claim through Drive Safe, or go back to the dealer under the Consumer Rights Act.
Buying with a warranty
How it works when you buy from a dealer
From the moment you drive away to the moment you ever need to claim.
At the point of sale
The dealer sets up your Drive Safe plan and completes a Vehicle & Warranty Handover sheet with you. Your plan activates once payment is received and your details are registered.
Drive Safe looks after your warranty
From then on, all claims, questions and repair authorisations go directly to Drive Safe — not back to the dealer. Keep your handover paperwork safe.
If something goes wrong
Stop driving the car and contact Drive Safe before any work begins. We must authorise the repair first, and it must go through a VAT-registered UK garage.
What we contribute
Once authorised, Drive Safe contributes to covered parts and labour, up to your plan's claim limit and labour rate, minus any excess. Any shortfall is paid to the garage directly.
Your legal rights in the first six months
Because your warranty doesn't replace your statutory rights, during the first six months you can choose the route that suits your situation:
Claim on your warranty
Fast and structured for covered, sudden mechanical or electrical failures — subject to your plan's limit, labour rate and excess.
Return to the dealer
Under the Consumer Rights Act the dealer must prove a fault wasn't present at sale. No claim limit and no excess — often the stronger route for a major fault.
Good to know